Bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm.                                           
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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)
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  • Customer engagement

    Your views and feedback help us to improve our day-to-day services and plan future investment.

    Working with independent research partners, we seek the views of our household and business customers in the following ways:

    • telephone or face-to-face interviews
    • focus group discussions
    • workshops
    • online surveys and feedback cards.

    Our online customer panel enables us to survey customers on a range of topics. Following each survey, a newsletter is sent to those who took part explaining the findings and what we are doing as a result.

    Our customer magazine, which is sent to households throughout the region, keeps customers updated on how we are improving services and other news.

    It is also a cost effective way of engaging with customers - the advertising income means the magazine is produced at a cost of just 14p per customer.

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