Monday to Friday, 8am to 6pm.
Monday to Friday, 8am to 6pm (emergencies only at other times)
Have your say
You are at the heart of our business - we supply 1.3 million people with water and treat and take away sewage from 2.7 million customers living in our region.
You rate the service you receive from us very highly - once again we were the top scoring water and sewerage company according to the regulator Ofwat’s service incentive mechanism (SIM).
The SIM includes a quantitative measured based on the number of complaints and unwanted contacts a company receives as well as qualitative information from consumer experience surveys.
We continue to look at ways to improve the service we offer you and have improved how we do things. This has included:
We have introduced these initiatives while retaining the personal telephone answering service which we know is valued by so many of you.
Our continuing focus on improving the service we provide has resulted in: