Bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm.                                                   

customer.services@wessexwater.co.uk
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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

operational.enquiries@wessexwater.co.uk
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  • Water network

    We treat and supply 270 million litres of water a day to 1.3 million customers.

    We have:

    • 200 water sources and water treatment works
    • 200 booster pumping stations
    • 340 service reservoirs and water towers
    • 11,600 kilometres (7,200 miles) of water mains.

    Leakage: We met our leakage target for 2013 despite long hot summer which created an additional challenge due to ground shrinkage. Additional leakage staff were employed and £1m invested in extra leakage detection and repairs. We aim to fix all visible leaks within 24 hours.

    Infrastructure improvements: From 2010 to 2015 we have invested around £1 billion to make further improvements to ensure that we continue to deliver high standards.

    A lot of our investment has been driven by the improvements that customers have told us that they see as important. 

    These include:

    • improving the quality of drinking water
    • strengthening water supply reliability
    • improving the environment.

    Highlights of our 2013-14 our investment programme were:

    • £226 million invested to maintain and improve services
    • largest infrastructure investor in the region providing more than 1,000 jobs
    • achieved certification to the new international standard ISO55001:2014 for asset management
    • achieved our third re-certification to PAS55:2008 asset management standard
    • our asset serviceability was stable for seventh consecutive year according to Ofwat measures.

    The following schemes are underway or have been delivered recently:

    • a £16 million investment in Taunton to modernise ageing water mains will improve the appearance of the water and provide increased security of supply. Due to be completed in summer 2014
    • a water main through the centre of Abbotsbury in Dorset was completed successfully using no dig techniques to minimise impact on customers and businesses
    • a major refurbishment of Ashford water treatment works near Bridgwater to maintain water quality and capacity
    • construction of a replacement grout curtain for Wimbleball dam - a 50 metre high concrete dam in Exmoor - in conjunction with South West Water.

    The largest development in our water network is the £289 million water supply grid project which will help us to meet future demand for water without the need to develop new resources.

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