Monday to Friday, 8am to 6pm.
Monday to Friday, 8am to 6pm (emergencies only at other times)
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We treat and supply 270 million litres of water a day to 1.3 million customers.
Leakage: We met our leakage target for 2013 despite long hot summer which created an additional challenge due to ground shrinkage. Additional leakage staff were employed and £1m invested in extra leakage detection and repairs. We aim to fix all visible leaks within 24 hours.
Infrastructure improvements: From 2010 to 2015 we have invested around £1 billion to make further improvements to ensure that we continue to deliver high standards.
A lot of our investment has been driven by the improvements that customers have told us that they see as important.
Highlights of our 2013-14 our investment programme were:
The following schemes are underway or have been delivered recently:
The largest development in our water network is the £289 million water supply grid project which will help us to meet future demand for water without the need to develop new resources.