Monday to Friday, 8am to 6pm.
Monday to Friday, 8am to 6pm (emergencies only at other times)
Have your say
us to operate sustainably we need to:
customer service is fundamental to the success of our business and we aim for
the highest levels of customer satisfaction including the best overall package
of customer guarantees in the industry.
the past year we:
Complaints fell again, this time by
16%, and we resolved more complaints first time with a 10% reduction in
support many charities working in our region and through our Watermark scheme
make a number of donations to various individuals and groups working on
its 20th anniversary we launched the Sustainable Watermark, providing grants of
up to £2,000 to groups
working on water saving projects in community halls, schools or other community
extensive free education service involves our three education advisers
delivering lessons to around 16,000 children annually, either within their
school, college or community group or at one of our nine education centres
across our region.