Bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm.                                                   

customer.services@wessexwater.co.uk
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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

operational.enquiries@wessexwater.co.uk
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  • Asset condition and investment

    Asset condition

    Our asset management framework has enabled us to develop a more integrated approach to risk and investment decision making.

    It has been re-certified to the PAS55:2008 standard and certified to the new international standard ISO55001:2014.

    A key component has been the implementation of work and asset management systems which are being extended to all parts of the business to enable us to continuing improving our asset knowledge and operational efficiency.

    Ofwat’s measures showed our serviceability was stable for the seventh consecutive year.

    We delivered two sewerage schemes in 2013-14 which enabled 354 properties to connect to the public sewer network for the first time, reducing pollution for the communities involved.

    Other schemes are underway or delivered recently include:

    • investment at three sewage treatment works in Somerset - Evercreech, Shepton Mallet and Yeovil - to reduce levels of phosphorus discharged into rivers on the Somerset Levels
    • upgrading Puddletown sewage treatment works in Dorset to improve the quality of the effluent discharged to the river
    • £11 million investment at Trowbridge to increase the quantity of sludge treated through anaerobic digestion processes and increase the level of electricity generated. This scheme, the first of three, will produce an additional 8GWh of electricity annually
    • construction work at Taunton, Mere and Iwerne Minster sewage treatment works to improve the quality of the effluent discharged into the river.

    The following water schemes are underway or have been delivered recently:

    • a £16 million investment in Taunton to modernise ageing water mains will improve the appearance of the water and provide increased security of supply. Due to be completed in summer 2014
    • a water main through the centre of Abbotsbury in Dorset was completed successfully using no dig techniques to minimise impact on customers and businesses
    • a major refurbishment of Ashford water treatment works near Bridgwater to maintain water quality and capacity
    • construction of a replacement grout curtain for Wimbleball dam - a 50 metre high concrete dam in Exmoor - in conjunction with South West Water.

    The largest development in our water network is the £289 million water supply grid project which will help us to meet future demand for water without the need to develop new resources.

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