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Our sustainability vision was developed in partnership with Forum for the Future in 2003-04.
Our staff, specialists from government, regulators, non-governmental organisations, consultancies, business, academia and Forum for the Future were involved in its development.
In addition, customers were consulted on our plans to become a more sustainable business through our Scrutiny Group and the four customer liaison panels covering customers and communities, business customers, environment, and services and planning.
Our vision, which we anticipate will take 25 years to deliver fully, defines what sustainability means to us and the key developments we need to make.
Our approach to sustainability is related to the components of the five capitals model of sustainability:
Each part of the vision is divided into two types: