Bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm.                                           
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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)
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  • Paying your bill

    Set up a Direct Debit

    The easiest way to pay your bill is by Direct Debit.

    Unmetered customers can pay annually, twice yearly, or in 10 monthly payments.

    Metered customers can pay monthly or on receipt of the bill.

    Pay online

    Pay by debit/credit card

    All you need is your 13 digit payment reference number from your bill and your payment card details.

    Other ways to pay

    You can also pay your bill:

    • online/telephone banking: pay by telephone, TV, PC or remote banking. Quote sort code 40-02-50 and account number 61229737
    • at your bank by taking your bill along with cash or cheque*. Normally no fee is payable
    • with a credit or debit card by ringing our automated line 0345 600 1 019
    • by post: write your customer reference number on the back of your cheque* and send it with the payment slip to: BWBSL, 1 Clevedon Walk, Nailsea, Bristol BS48 1WA. Cheques* should be made payable to BWBSL. Do not send cash or postdated cheques*.

    * Cheque payments are only accepted where the cheque is issue by a UK bank or building society recognised by the Financial Conduct Authority.

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