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Monday to Friday, 8am to 6pm.                                           
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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)
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  • Scientific services

    If you run a business which requires you to carry out a regular monitoring of your private water supply, our scientific team provides a comprehensive service. 

    Every day we schedule and carry out the regulatory sampling programme for the water and sewerage services we provide to 2.5 million people in the south west of England.

    In addition we provide sampling and analytical services to a range of customers including:

    • businesses with private water supplies including caravan and camping sites, hotel and bed and breakfast premises
    • local authorities
    • drinking water providers
    • environmental consultants
    • those requiring an analysis of a private water supply required by mortgage lenders as part of a Home Information Pack.

    Our range of analysis enables you to show compliance with the following regulations and their subsequent updates:

    • The Water Supply (Water Quality) Regulations 2000
    • Microbiology of Drinking Water 2002
    • Private Water Supply Regulations 2009.

    Delivered from our laboratory - ISO 17025 (2005) by the United Kingdom Accreditation Service (UKAS) - our comprehensive analytical service for potable (drinking) water covers:

    • microbiological including cryptosporidium
    • general chemicals
    • metals
    • organic chemistry
    • nutrients analysis

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