Bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm.                                           
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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)
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Contact us
  • Contact scientific services

    Our laboratory is open:

    • Monday to Friday, 8.30am to 6.30pm
    • weekends and bank holidays, 8.30am to 4.30pm.

    We are open every day for the delivery of drinking water samples and from Monday to Friday for wastewater/effluent samples - contact the customer liaison administrator for more information.

    If samples are likely to be delivered on weekends or later than one hour before our closing times, please contact us so the necessary arrangements can be made to receive and process your samples appropriately.

    Contact us

    You can:

    • email us
    • call the customer liaison administrator on 01225 526725 (Monday to Friday, 9am to 4.45pm; voicemail outside these hours). Please note that this number is for the scientific centre only
    • fax us on 01225 528787 (please mark it for the attention of the customer liaison administrator)
    • write to Customer liaison administrator, Wessex Water Scientific Centre, Mead Lane, Saltford, Bristol BS31 3ER.

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