Monday to Friday, 8am to 6pm.
Monday to Friday, 8am to 6pm (emergencies only at other times)
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It is your responsibility to obtain consent before making a discharge to the public sewer network. Discharging trade effluent without consent is a criminal offence
To apply please download and complete the relevant form from the related downloads column. For more complex discharges (eg, greater than five m3/d) please contact your
local trade effluent officer first.
When applying you will need to provide:
You will also need to provide a detailed site drainage plan showing:
Plans may be sketched although a more detailed plan must be provided if requested by us.
We maintain records of public foul and surface water sewers but are not responsible for private drainage. If you are unsure about your own drainage system you should arrange a drainage contractor to carry out a survey and provide a detailed site drainage plan.
We will grant or refuse consent within two months of receiving your completed TEN. Please note that if we fail to issue consent within this timescale, this does not give you "deemed" consent to discharge.
It is rare for us to refuse consent but we we may have to if:
If an effluent does pose a risk or problem we meet with the company to discuss ways forward. We may require the company to install some sort of pre-treatment or environmental risk control measures before the effluent can be accepted by the sewers.
Short term discharges for up to six months are subject to a temporary trade effluent agreement - see
consent conditions for further information.