Bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm.                                           
More contacts

Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)
More contacts
Contact us

  • Cookie notice

    To enable us to provide a helpful, reliable and user friendly service online, it is necessary sometimes to place small amounts of information on your computer or other device - these files are commonly referred to as cookies.

    If you login to our site, cookies are used to remember your password so you don't have to re-enter it on every page you access. 

    Cookies may also be used to:

    • follow user activity to help us identify popular services
    • enable us to monitor and improve our services to you.

    The information gathered by cookies is anonymous and cannot be used to identify you personally or access any other personal information on your computer or device.

    Use of cookies on this site

    The following cookies are used on our site:

    Name Details Expire
    ASP.NET_SessionId This cookie is the default one used by to uniquely identify the user's session on the site and relates the visitor's unique session to server side data. When you close your browser.
    CookieExist This cookie is used to dermine if you have accepted cookies. 1 year
    EkAnalytics This cookie is used by Ektron, the content management system which powers our website. It is an anonymous user type identifier for an analytics feature. 1 year
    EktGUID This cookie is used by Ektron, the content management system which powers our website. A unique identifier for the current user is generated for all and assigned at the time they first arrive on the site. 1 year
    WarningLast This cookie is used to derminewhat was the last warning message viewed. 1 year
    X-Mapping-fjhppofk Used for load balancing i.e. it ties the visitor to the specific server (amongst several back up/load balancers) which delivered content. When you close your browser.
    ecm This cookie is used by Ektron, the content management system which powers our website. It controls the user session to the content management system, manage logged in user identity and site wide configuration such as language and culture codes. When you close your browser.
    synthetix_lc The purpose of this cookie is to prevent customers from being asked to participate in a live chat on every trigger page of a website. The cookies records whether a chat has been offered, ensuring that future chat promotions will be ignored. 24 hours
    visitedPage Logs if the user has visited the main site 1 year
    _atuvc Cookie is created and read by, a social sharing service run by Clearspring Technologies Inc. The cookie is used to make sure the user sees the correct updated count if they share a page 2 years
    _atuvs Provides functionality for social networking share buttons When you close your browser
    _da Used to distinguish users by Google analytics 2 yrs
    ecm This cookie is used by Ektron, the content management system which powers our website. It is used to store (anonymous) information about the user including language and site information. When you close your browser
    _gat Used to throttle request rate by Google analytics 10 minutes
    loc Geolocation, used by to help publishers know approximately where people sharing information are located 2 years
    uid Used by to record Unique user ID that recognizes the user on returning visits 2 years

    Used by to record social activity on a website

    24 hours
    uvc The uvc cookie is one of the cookies used to track usage of the service. It allows a user to share a webpage with many social sites. 2 years

    Google Analytics

    To opt out of being tracked by Google Analytics across all websites visit


    Visitors to our website can share content using the AddThis buttons. For more details visit the AddThis support page at

    YouTube cookies

    We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the video player, but YouTube will not store personally-identifiable cookie information.

    How to control and delete cookies

    We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies set by our websites or others, you can do this via your browser settings. 

    Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them from your computer or device, visit or

    Please note that restricting cookies may affect the functionality of our website.

Share with:
Ask a question
Popular questions
Popular questions
Close this message