Bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm.                                                   

customer.services@wessexwater.co.uk
More contacts

Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

operational.enquiries@wessexwater.co.uk
More contacts
Contact us
  • Our performance

    Water UK has produced a set of standards which measure our performance in relation to a number of Developer Services activities.

    All water and sewerage companies will be monitoring their performance commencing 1 April 2015 with the results published on a quarterly basis.

    We are publishing these standards to provide information about our performance in dealing with new development proposals and implement procedures, where necessary, to improve our levels of service.

    Results are published every quarter. Further details of the reporting standards can be found on the Water UK website.

    2015/16 Wessex Water Industry average
       

    Water supply

    Performance against targets for:

    • pre-development enquiries
    • estimating and laying new water mains 
    • quoting and carrying out new water supply connections
    • processing self-lay applications.
    Q4*

    99%

    98%

    Q3

    92%

    96% 

    Q2

    94%

    93%

    Q1 

    97%

    89%

       

    Sewerage

    Performance against targets for:

    • pre-development enquiries 
    • applications for sewer requisitions 
    • applications for sewer adoptions and diversions  
    • applications for sewer connections.
    Q4*

    99%

    98% 

    Q3

    96%

    98% 

    Q2 

    90%

    97%

    Q1 

    98%

    94%

    “Our performance for the Q4 period was our best for the year. The level of sewerage services we offered developers rose from 96% in Q3 to 99%. This was against an industry average of 98.46%. For water supply our performance rose from 92% in Q3 to 99%. This was against an industry average of 98%.

    This was a pleasing performance for the final quarter in the first year of reporting and is at a level of service we would want to provide to our customers going forward.”

Popular questions
Popular questions
Close this message