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Water UK has produced a set of standards which measure our performance in relation to a number of Developer Services activities.
All water and sewerage companies will be monitoring their performance commencing 1 April 2015 with the results published on a quarterly basis.
We are publishing these standards to provide information about our performance in dealing with new development proposals and implement procedures, where necessary, to improve our levels of service.
Results are published every quarter. Further details of the reporting standards can be found on the
Water UK website.
Performance against targets for:
“Our performance for the Q4 period was our best for the year. The level of sewerage services we offered developers rose from 96% in Q3 to 99%. This was against an industry average of 98.46%. For water supply our performance rose from 92% in Q3 to 99%. This was against an industry average of 98%.
This was a pleasing performance for the final quarter in the first year of reporting and is at a level of service we would want to provide to our customers going forward.”