Bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm.                                           
More contacts

Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)
More contacts
Contact us
  • Your bill

    You will pay for water and sewerage services in one of two ways - metered or unmetered:

    • metered charges are based on the amount of water you use which is measured using a water meter
    • unmetered charges are based on the rateable value of your property and not the amount of water you use. We are required by law to use the rateable values last set by the Inland Revenue in 1990. Rateable values are different for each property - Ofwat has more information about rateable values

    Bill example unmetered

    If your water is supplied by Bristol Water and you receive sewerage services from us, you will receive a joint bill. 

    Bill example JV

    If you receive your water from Bournemouth Water or Cholderton and District Water Company you will receive two bills: one for your water supply and another from us for your sewerage services.

Popular questions
Popular questions
Close this message