Monday to Friday, 8am to 6pm.
Monday to Friday, 8am to 6pm (emergencies only at other times)
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If you switch to a meter, the following terms and conditions apply:
When we fit your meter we check for leaks and we'll repair one on your service pipe free of charge under our household customer leakage policy. Our leakage policy for businesses differs.
It's a good idea to check your meter readings regularly for unusually high water use. If you think you have a leak, see
Looking out for leaks
for more advice.
Water in the meter chamber doesn't necessarily mean there is a leak - the chamber allows rainwater and water in the soil to get in.
If your property shares pipework with others we may have to do some work to make sure we fit the meter where it will measure your water use only and that we can read it. We may need to install a device that allows us to read the meter remotely.
When it's impossible to put the meter outside, we may have to fit it inside your property. If so, we'll normally need access to read the meter twice a year unless we can fit a remote reading device. Where we can't gain access to read a meter, we may have to go back to charging on an unmetered basis.
In some cases it may be too expensive or physically impossible to fit a meter. If so, we may offer you another way of charging - see assessed charge.