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Our board is committed to providing all our customers and stakeholders with transparent, easy to understand, complete and accurate information that meets their needs, so they can judge and compare our service performance and how we are protecting the environment.
So we have therefore reviewed the strengths and weaknesses of the information we provide and how it is assured. Our information assurance statement gives the results of this review.
In January 2016 we published a draft information assurance plan giving details of the improvements we are proposing. We then consulted with our stakeholders and updated the draft plan to publish a final information assurance plan in April 2016.
We welcome any further comments and suggestions directly from customers and stakeholder groups on this plan at any time throughout the year, by email to firstname.lastname@example.org or in writing to Phil Wickens, Head of Economic Regulation, Wessex Water, Claverton Down, Bath, BA2 7WW.