Bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm.                                           
More contacts

Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)
More contacts
Contact us
  • Innovation

    We continue to drive innovation and stretch ourselves to improve our industry leading levels of performance.

    These innovative approaches include:

    • providing agronomic advice to farmers to protect drinking water sources
    • real-time reporting of sewer flooding incidents near bathing waters
    • a wide range of no-dig methods to refurbish water mains and sewers to reduce disruption and costs
    • early adoption of enhanced anaerobic digestion of sewage sludge.

    We encourage staff to promote better ways of working through our Eureka! programme and carry out trials and investigations through our Innovation and Technology Forum which brings together experts from across the business.

    As it also has access to funding for projects proposed by staff, it is effectively our own Dragons Den, where project sponsors sell their idea to the forum panel in a bid for funding.

    In 2013-14 these projects included trials of multi-media filters for spring sources and ultrasonic devices to control algae in reservoirs.

    We also took part in collaborative trials with other water companies including a comparison of the efficiency of advanced sewage aeration equipment and the effectiveness of different dissolved oxygen monitors, all of which have the potential to deliver energy efficiency savings.

    This has been a successful mechanism for small scale trials of treatment equipment, analytical instrumentation and funding Masters degree projects within the company on specific areas of interest.

    The outcomes of these projects are disseminated across the business and, where successful, can form the basis for larger trials or the application of these methods as treatment solutions for the future.

    We are increasingly working with academia in areas more specific to the challenges that we face and includes projects where we are on the edge of current scientific thinking.

    We have started the first year of our joint research programme with the University of Bath which comprises five work streams covering:

    • low energy sewage treatment and nutrient recovery
    • methods for improving the biogas yield of sewage sludge digesters
    • emerging pollutants in waste water that pose potential risks to the environment
    • engaging customers to encourage responsible water use and to discourage sewer misuse
    • improved techniques for accessing the whole life costs of physical assets.

Close this message