Monday to Friday, 8am to 6pm.
Monday to Friday, 8am to 6pm (emergencies only at other times)
Have your say
Our Ask a question feature can answer thousands of frequently asked questions on areas from bills and accounts to water meters.
If Ask a question can't answer your query, we'll find the right answer and add it for future use.
You can also try to instant message one of our team using our live chat feature - they can help you with billing or operational matters.
To chat with one of our team:
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You need a web connection to use live chat. If you're accessing the service from a mobile device without WiFi connection, you will require a strong signal to stay connected with us. If you struggle to connect, please contact customer services.