Bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm.                                           
More contacts

Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)
More contacts
Contact us
  • Affordability

    Our bills represents only 1.6% of average household expenditure which is affordable for the great majority of our customers.

    For those on low incomes, our tailored assistance programme (TAP) is able to offer support to meet their own financial circumstances.

    Working closely with debt advisers, we are helping more than 17,500 customers through tap - some through lower charges, some by relieving past debt and others through practical help to reduce water and energy bills.

    We have increased our work with organisations such as National Debtline and StepChange that offer telephone and online advice.

    We have also set up an expert advisory group on affordability to develop an action plan to:

    • raise awareness of our affordability schemes
    • increase take up of our schemes and low rate tariffs
    • develop partnerships with community-based organisations and advise agencies.

    Money Matters: our scheme makes awards to organisations running community-based projects to improve financial knowledge and money management involving schoolchildren and vulnerable customers.

    If you represent a debt advice agency, school or community organisation or have a financial capability or money management project in need of funding, you could apply for a grant of up to £10,000.

    Through our Money Matters awards scheme - part of our tap assistance programme - we want to help people to understand financial matters and take effective decisions regarding money.

    Applications are considered by a panel of experts and grants will be awarded in January and July. For more information and to apply, download our leaflet (see related downloads)

Close this message