Bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm.                                                   

customer.services@wessexwater.co.uk
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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

operational.enquiries@wessexwater.co.uk
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  • Pipework responsibility

    Water

    You are responsible for:  

    • the maintenance of the plumbing inside your property, for example, all pipework, water tanks, taps and overflows
    • the service pipe from your property to the street boundary including any pipework crossing third party land. If you are unsure about the route of your supply, contact us for advice on location and responsibility.

    Pipework responsibility


    Sewerage

    You are responsible for the length of the drain that takes sewage within and away from your property up to the boundary or to where it joins with pipework from another property.

    You are also responsible for:

    • pipes connected to private treatment systems such as septic tanks, soakaways and private treatment works
    • other systems which do not connect to the public sewer such as surface water pipes which discharge directly to a watercourse
    • internal drainage pipes or above ground pipework such as guttering or vent stacks.

    Sewer pipe responsibility 1

    Sewer pipe responsibility 2

    Private sewage pumping stations that serve more than one property and pump to the public sewerage system are likely to transfer to us on 1 October 2016 provided they meet the following criteria:

    • they already pump to the existing public sewer system owned by us
    • they serve more than one property
    • they are not part of a single, centrally managed site such as an industrial estate or hospital

    If you part own or are partly responsible for a private sewage pumping station, you need to ensure that we are made aware of its existence and who the most appropriate person is to deal with the transfer arrangements.  

    Call us on 0345 600 4 600 or email us with a grid reference and/or address, a description including how old it is and who currently maintains it.

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