Bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm.                                           
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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)
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  • Reporting pollutions

    Call us immediately on 0345 600 4 600 if you see a suspected pollution - you will need to give us a location and description.

    Signs of a suspected pollution could include:

    • toilet paper, tissues or wipes, faecal matter, condoms, sanitary products in a river or stream, on land, or on the coast
    • a river or stream appearing cloudy or milky
    • soap suds or foam in a river or stream
    • grey feathery ‘sewage fungus’ on the bed of a river or stream
    • dead or gasping fish
    • a noticeable sewage smell.


    What we will do

    We aim to arrive on site within two hours to investigate incidents.

    If we find the pollution is our responsibility we will take action immediately.

    All pollution incidents are reported to the Environment Agency.

    How you can help

    Most pollution incidents are caused by blocked sewers which we work hard to avoid.

    You can help us by: 

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