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Monday to Friday, 8am to 6pm (emergencies only at other times)
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We treat 460 million litres of sewage from 2.7 million customers every day.
Infrastructure improvements: From 2010 to 2015 we have invested around £1 billion to make further improvements to ensure that we continue to deliver high standards.
A lot of our investment has been driven by the improvements that customers have told us that they see as important.
Highlights of our investment programme were:
We delivered two sewerage schemes which enabled 354 properties to connect to the public sewer network for the first time, reducing pollution for the communities involved.
Other schemes underway or delivered recently include:
The wet weather from December 2013 to February 2014 broke all records according to the Met Office and resulted in unusual flooding incidents because the ground was fully saturated for nearly half the year.
The high groundwater leaves also infiltrated and inundated privately owned drains and some public sewers across the region.
To protect properties from flooding and losing the ability to use their drainage facilities, we mobilised over pumping and tankering in 48 locations.
Although we are delivering a prioritised programme of infiltration reduction at catchments that have suffered, many of the problems can only be resolved through a partnership approach with other flood risk management agencies, such as local authorities and the Environment Agency.
Work continues with local councils to develop surface water management plans and flood management strategies.
We are currently working with both Somerset County Council and the Environment Agency on the 20-year flood action plans Somerset Levels and Moors.